FAQ

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Arrival and getting to us

Checking in and out
On arrival, your room will be ready at 3pm. On departure, please check out of your room by 11am.

Getting here
Travelling to Islay is part of the unique experience, and we strongly recommend reviewing your travel options to Islay as soon as possible.

Our journey page has detailed directions and public transport options, but Islay Airport is about a 5-minute drive from the hotel, with daily flights to and from Glasgow.

If you’re travelling by car, there is a ferry from Kennacraig port to Port Askaig (a two-hour trip) or Port Ellen (a two-and-a-half-hour trip). Port Ellen is the closest to The Machrie, and the hotel can arrange transfers when made in advance.

Our address is: The Machrie, Port Ellen, Isle of Islay PA42 7AN

What3words: ///niece.mini.upon

Our telephone number is: 01496 302310

Parking and electric chargers
Parking is free for The Machrie guests on site.

There are three Electric Vehicle (EV) charging points. Please download the ‘Monta EV charging’ app for further information. The units are untethered, please bring your own charging lead. Once your car is fully charged please move it to another parking space so other guests can use the facility.

Booking

Availability
The availability shown online is live and up-to-date. If you can’t find what you’re looking for, please email our reservations team to discuss your options.

Minimum stay
We don’t have a minimum stay, except for our three-night Christmas break and Hogmanay break.

Cancellations and booking terms

Please read our booking terms.

Payment
When we take payment

We take card details at the time of booking, and to confirm your stay, we take a non-refundable deposit of 25%. You can read our booking terms for further information. 

Cancellations must be made in writing, 14 days before arrival. For cancellations made within 14 days, the hotel retains the right to charge the stay in full. 

How we take payment
We take cash and accept card payments via Visa and Mastercard only.

Room Rate
All prices are calculated per room, per night, based on occupancy.

Rooms

What is included in the rooms?
Each room has robes, shampoo, conditioner and body wash, tea and coffee making facilities, a hairdryer, WIFI, flat-screen TV. We do not provide shower caps or body lotion. 

Baths and showers
Every room is en-suite with a shower, and most have a bath. We have two accessible rooms on the ground floor. Contact our reservations team for full details of each room and to make specific requests.

Air conditioning
Our rooms do not have air conditioning.

Dogs

Dog friendly
10 of our bedrooms are dog-friendly.
Dogs are charged an additional £30 per stay.
Dog blankets and water bowls are provided, but please bring your own towels. 

Dining

Breakfast
Breakfast is served from 7 – 10 am. We offer a continental selection including freshly baked pastries, a selection of cereals, fresh fruit, fruit juice, tea and coffee. We offer cooked breakfast to order.

Restaurant 18
Please book for dinner online or through Guest Services.
Restaurant 18 is not dog-friendly.
Lunch (including Sunday lunch) is from 12 – 3 pm
Dinner is from 6 – 9 pm
View a sample menu.

Afternoon Tea
We offer afternoon tea from 12 – 4 pm. We require 24 hours’ notice.

Golf

We have a world championship golf links course, ranked in the top 100 courses in the world. If you’d like to book a round or hire a cart or clubs please email us.

Using the Spa

The sauna
We have a sauna. We ask that you limit your session to 20 minutes if people are waiting. For ages 16+.

Cardio room/gym
In the cardio room, you’ll find weights, treadmills, rowing machine and an exercise bike. There’s floorspace for yoga and stretching.

Further afield

Shops
The nearest grocery store is four miles away at Port Ellen.
There is a petrol station in Port Ellen and Bowmore.

Cash machine
The nearest cash machine is in Port Ellen. Bowmore also has a cash point. 

Nearest town
Port Ellen is the nearest and largest town, about a 10-minute drive from the Machrie. Bowmore is the next largest and about a 15-minute drive.

Nearest airport
Islay Airport is approximately a 5-minute drive from the Machrie.